CUSTOMER CARE

At Graces Boutique our passion is to source and stock styles that look great, have a relaxed feel and fit beautifully. Our aim is to supply a wide range of individual garments that you won’t see on the high street. These styles are really comfortable as most of our range in one size and these can be worn either layered (Lagen Look ), or on their own. Classic timeless styles that look good on everyone.

RETURNS

In addition to your statutory rights we have a ‘Good Will Returns Policy’. This means that if you are not entirely satisfied with your purchase you can return your item(s) to us within 14 days of receiving your item. All returned items will be inspected on arrival and must be in their original condition; if they are found to be damaged you may be required to compensate Graces Boutique You must take ‘reasonable’ care of the item(s): – Only try the item on for size – Do not remove tags (if tags are removed a refund will be refused) – All original packaging must be retained and returned If you miss your delivery our courier will automatically return the parcel to us. In such cases the appropriate shipment charge will be deducted from your refund.

EXCHANGES

If you are not entirely satisfied with the fit of your item we are happy to send an alternative size to you; providing the item is returned in its original condition. Please insert a note into your order stating the size you would like to exchange for OR you can contact us with your order no. and we will sort this out for you.

CANCELLATIONS

We cannot cancel an order once it has been dispatched. If you contact us within 30 minutes of placing your order, providing your order hasn’t been dispatched, we may be able to cancel it for you.
We recommend that you use registered or special delivery when returning any products as we cannot be held responsible for missing items.
Graces Boutique are not liable for the postage cost related to the return.

FAULTY GOODS

If you have found a fault please contact us with your order number and details of the item within 24 hours of receiving it.

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VIST OUR STORE

37B High Street

Horncastle

LN9 5HP